Refund, Return & Cancellation Policy

1. Payment Policy (100% Prepaid Orders)

To maintain handcrafted quality and prevent transit damages, Kanha Clothing operates strictly on a 100% Prepaid Model. We accept secure payments via UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, and Net Banking. Cash on Delivery (COD) is not available.

2. 2-Day Return & Replacement Policy

We have a 2-day return policy, which means you have 2 days after receiving your order to request a return or replacement in case of defects, damage, or incorrect size delivery.

To be eligible for a return, the item must be unused, unwashed, with original tags attached, and in its original packaging along with proof of purchase.

3. How to Initiate a Return

To start a return or exchange request, please contact our support desk with your Order ID and the unboxing video:

Upon approval, our team will provide return instructions. Items sent back without prior return authorization will not be accepted.

4. Non-Returnable Items

The following categories are strictly non-returnable:

• Custom-made poshak sets tailored specifically on special customer request.
• Used puja accessories or items showing signs of handling.
• Items purchased during promotional clearance sales.

5. Exchanges

The fastest way to ensure you get the desired size or design is to request a return for the current item. Once your return is accepted, you can place a new prepaid order for the correct item.

6. Refund Settlement & Timelines

Once your returned shipment is received and inspected at our registered facility:

• Approved refunds are processed automatically back to your original prepaid source payment method (UPI / Bank / Card) within 5 to 7 business days.
• Banking institutions or card networks may take additional time to reflect the credited balance.

If more than 10 business days have passed since your refund approval and the amount has not reflected, reach out to us at support@kanhaclothing.in or WhatsApp +91 7096916353.